Restaurant Waiter (Mandarin speaker)

Responsible for all food and service-related issues within assigned work station and serves passengers according to the highest standards set by Anglo-Eastern Leisure. Waiters must learn passengers name and acknowledge them as such, escort them to their table, present the food and beverage menus, suggest courses and wines and answer any questions in a polite and friendly manner.

Responsibilities:

• Responsible for the service of food and food related beverages to passengers in assigned section of the dining room and other areas as outlined in the job specification.
• Responsible for providing courteous service to passengers as per established company standards.
• Implements and executes food handling and cleaning procedures in accordance with United States Public Health (USPH) / HACCP standards as outlined in the Food Safety Procedure Manual and job specification. This is in order to serve safe, wholesome, high quality, and attractive food to the passengers.
• Responsible for performance, appearance, dress, personal conduct and verbal etiquette according to the company’s established rules and regulations.
• Responsible for proper use, return and maintaining of the provided equipment and utensils to prevent damage, loss or unnecessary maintenance and replacement costs.
• Responsible to implement and execute proper maintenance and cleaning procedure in assigned work area in order to ensure good appearance and condition of the area and equipment.
• Maintains a high level of productivity and service.
• Performs all "side job" duties as assigned.
• Follows all reasonable orders related to job function from the Head Waiter.
• Reports all problems pertaining to passengers and the passenger's satisfaction with the food service received immediately to the Head Waiter.
• Works closely and cooperates with superiors, colleagues and other crew members to achieve the highest possible passenger satisfaction from the services rendered.
• Follows prescribed procedures for the delivery of all food items to the dining room and their order of placement on the passenger’s dining table.
• Follows prescribed procedures for the removal, organization, and delivery of dirty dishes to the dishwashing area.
• Follows all procedures for handling of clean glasses, china, and silverware for table set up; sets up his table according to company guidelines and standards.
• Follows all flow patterns and procedures for the pickup and service of food, clean dishes or delivery of dirty dishes to dishwashing area.
• Always serves passengers in a pleasant and courteous manner, speaking English at all times, and using proper verbal etiquette.

Skills, Experience & Qualifications:

• Formal hospitality training and prior cruise ship experience preferred
• Must have worked for a minimum of 2 years in upscale/luxury hotels (4 or 5*) or onboard cruise ship in same position.
• Strong English and Mandarin communication skills
• Must have a pleasant and outgoing personality

General Requirements:

• Must be at least 21 years of age
• High School Degree Required
• Reference check from previous employer
• Domestic Police Clearance
• Ability to perform the essential functions of the job as outlined in the respective job description.
• Ability to work and live in a structured yet multi-cultural, multi-ethnic environment
• Ability to apply common sense and to carry out instructions provided in written or oral form in English
• No visible tattoos when wearing short sleeved, shorts or skirts
• The onboard spoken and written language is English, all applicants are required to be able to read and interpret instructions and communicate information in fluent English
• All positions require successful completion of pre-employment physical and be physically fit to stand for at least 10 hours per day and be able to lift at least 50 lbs. (~22 kgs) without assistance

Certificates Required:

• STCW